Customer Services
Customer Service Team
Your One Stop Shop for all Council Services. This page also details the contact details for the council.
How to Contact us
- Live Chat - Please click the chat icon at the top right of the page
- Customer Forum
- On-line form
- Email - listening@fylde.gov.uk
- Tel - 01253 658 658
- Fax - 01253 713 113
- In Person - Fylde Direct, The Public Offices, 292 Clifton Drive South, St Annes, Lancashire, FY8 1LH
- Post - Fylde Borough Council, The Town Hall, St Annes Road West, St Annes, Lancashire, FY8 1LW
Our offices are open Monday to Thursday 08:30 to 17:00 and Friday 08:30 to 16:30. We have a dedicated team of Customer Service Specialists on hand to help you with your query.
Please note, no benefit applications will be receipted after 4.30pm Monday to Thursday or after 4pm on a Friday. Applications can still be submitted after these times however no advisor will be available to check the application. This is because of the length of time it takes to thoroughly check that the application has been completed correctly, collate and scan the supporting evidence and provide the customer with a receipt and list of outstanding proofs.
Surgeries
Welfare Rights hold a surgery every Monday morning at the Fylde Direct offices. The surgery is strictly by appointment only. To arrange an appointment, please contact Welfare Rights directly on 01772 533656.
HM Revenue & Customs hold a surgery Monday, Tuesday, Wednesday and Friday afternoons from 13:00 - 16.30. The surgery is strictly by appointment only. To arrange an appointment, please contact HMRC directly on 0845 300 0627.
Lancashire County Council hold a surgery every Tuesday and Friday morning, no appointment necessary. They can advise on many Lancashire County Council services including Highways issues and Blue Badges.