Service Standards

Service Standards

Services across the Council adhere to standards to ensure you the customer continue to receive the best quality services. You can view the Council's service standards below.

We will call you back if you leave a message within one working day, unless it is indicated on the voice mail that the employee is away from the office.

We will set a daily or weekly voice mail message that includes the name of the employee and when you can expect a call back.

We will provide a full or proper holding response to emails within 2 working days.

We will provide a full or proper holding response to on-line complaints within 5 working days (usually sooner).

A proper holding response will include who is dealing with your issue and when a full response will be provided.

If you haven’t received the service outlined above please submit a complaint (web link).