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Change Log

Change Log Table 2010 - 2011
Date	Change	Details
December 2011	Live Chat	Supplier changed and website templates updated.
March 2011	Council Tax	Interactive on-line Council tax section developed, tested and deployed.
February 2011	Chat User Training	Increase in agents trained to meet increased demand over Council Tax billing period
December 2010	Chat Update	Chat software updated to allow customer services to browse screen with customer
November 2010	Comments	Public comments enabled on all news articles
November 2010	Facebook	Fylde Council is now on Facebook www.facebook.com/fylde
November 2010	Paypal Login	Users can log in with a paypal account
October 2010	Email Alerts	Registered uses can now opt in for email alerts.
August 2010	Police FAQ's	Live source from 'Ask the Police' linked into council FAQ's
August 2010	Planning Applications	Logged in users can now view recent planning applications.
July 2010	Personalised Content	Recommended content added to logged in homepage based on postcode.
June 2010	Petitions	Live petitions system http://www.fylde.gov.uk/petitions
June 2010	Open Login	Customer can log in with a Facebook, Twitter, Yahoo, Hotmail and Open ID username http://www.fylde.gov.uk/memberlogin/
April 2010	Community Forum	The council now has a open forum for debate www.fyldeforum.co.uk

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Email: listening@fylde.gov.uk

Telephone: 01253 658 658

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Fylde Direct
The Public Offices
292 Clifton Drive South
St Annes
Lancashire
FY8 1LH

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