Emergencies
Emergencies
If you have an enquiry that cannot be dealt with during normal working hours, please call our emergency contact number - 01253 642111. The relevant officer or officer from Fylde Borough Council or Lancashire County Council will be contacted to deal with the matter.
The general telephone number for Fylde Borough Council is 01253 658658. Our customer service advisers will connect you to the relevant officer or department, depending on the nature of your enquiry.
Guaranteed Response to emails
If you would like to contact the Council out of normal office hours, please email listening@fylde.gov.uk and you will receive a response to your enquiry within two working days. Similarly, if you have the telephone number of the officer or department you require, please call and leave a message on their voice mail system so that they can respond when they are next available.
Emergency Contact Number
If you have an enquiry that cannot be dealt with during normal working hours, please call our emergency contact number - 01253 642111. The relevant officer or officer from Fylde Borough Council or Lancashire County Council will be contacted to deal with the matter.
What constitutes an Emergency?
If something needs to be dealt with urgently, you should ring the emergency contact number. There is no comprehensive definition of when you should and shouldn't call but examples may include:
- Debris obstructing the highway
- Fallen lamp posts or trees
- In-secure council buildings
- Large scale chemical incidents
Calling the Emergency Services
You should only use the number above if the emergency you need to tell us about relates to a council matter. If a crime has been committed, you see a fire or require urgent medical attention, you should always call 999.
Please do not use email to report any emergency, crime or urgent matter as emails are not always monitored 24 hours a day.
Government Advice
The Government recently embarked on a national drive to promote awareness of how to be prepared for large scale emergencies. A practical information guide 'Preparing for Emergencies - what you need to know' has been produced and distributed to households across the UK. Copies in alternative languages are also available.
