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Contact Us

Call Us

We welcome your enquiries and comments and also need to know if you have a complaint about any service we provide. For any information you can contact us in the following ways:

  • Instantly now Online

  • Instantly now by email - Listening@fylde.gov.uk

  • Telephone service - 01253 658 658

  • Out of Hours - 01253 642111 (further details below)

  • Fax  - 01253 713 113

  • Person:

Fylde Direct customer service centres addresses, Map (423KB):

St Annes -
Fylde Direct,
The Public Offices,
292 Clifton Drive South,
St Annes,
Lancashire,
FY8 1LH
Map of location, maps.google.com

For a comprehensive list of all council services please see our A to Z section.

Postal address

Fylde Borough Council
The Town Hall
St Annes Road West
St Annes
Lancashire
FY8 1LW


Emergency Contact Number

If you have an enquiry that cannot be dealt with during normal working hours, please call our emergency contact number - 01253 642111. The relevant officer or officers from Fylde Borough Council or Lancashire County Council will be contacted to deal with the matter.

What constitutes an Emergency?

If something needs to be dealt with urgently, you should ring the emergency contact number. There is no comprehensive definition of when you should and shouldn't call but examples may include:

  • Debris obstructing the highway
  • Fallen lamp posts or trees
  • In-secure council buildings
  • Large scale chemical incidents

Calling the Emergency Services

You should only use the number above if the emergency you need to tell us about relates to a council matter. If a crime has been committed, you see a fire or require urgent medical attention, you should always call 999.

Please do not use email to report any emergency, crime or urgent matter as emails are not always monitored 24 hours a day.  

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