To deliver excellent services and achieve the outcomes that our communities want and need, we have to continually review, challenge and improve what we do. To understand what changes to make and where improvements are needed, we have to be good at managing our performance. We monitor our performance to make sure the council continues to deliver value for money to local taxpayers. We also check to make sure our services are on target and that we fulfil our promises to you.
At any time, find out how we are performing with service delivery statistics and full details of our Corporate Plan 2016-2020 using the below link.
Our Corporate Plan 2016-20 outlines what we will do over the next years to improve the local community in line with what the local community wants. The quality of life for everyone in the borough must continue to improve in order for Fylde to remain one of the best areas in the country to live, work and play.
Have your say
You can have your say on how we are performing for the services you pay for by completing an online survey by visiting www.fylde.gov.uk/haveyoursay.
The intention is to change the questionnaire as little as possible each year to enable true comparison over time. A drop in satisfaction could trigger more detailed research to understand the reasons behind the fall. This may include a more detailed survey focused on the service area, workshops with staff, focus groups with customers or a review of the service. The outcomes are continually monitored to determine how well, or not, we are performing. The survey is deliberately short and will take no more than 90 seconds to complete. Gathering live feedback using the same questionnaire makes it possible to view the latest results at any time by visiting the council website.