Fracking Complaints Information

Fracking Complaints Information

Fracking complaints about current sites or representations on current planning applications should be made directly to Lancashire County Council who are the authority responsible for the mineral and mining permissions in the region.

We are very sympathetic to residents concerns and we have carried out a lot of work to provide feedback to the relevant authorities about the exploratory fracking, but we have no delegated powers to stop or regulate the activity. By contacting Lancashire County Council directly customers will get a quicker response.  

Complaints about current sites or representations on current planning applications should be made directly to Lancashire County Council who are the authority responsible for the mineral and mining permissions in the region. Full contact details can be found below.

In writing:

Environment Directorate, P O Box 9, Guild House,Cross Street, Preston PR1 8RD

By phone:

01772 5334181 or 01772 531929

For enquiries relating to Shale Gas by email:

Online: (external link)
Cuadrilla Contact Details

In writing:

Cuadrilla Resources Ltd
Cuadrilla House
Stowe Court
Stowe Street
WS13 6AQ
By Phone: 0800 170 1115
Online: Cuadrilla Contact Form (external link)
Cuadrilla comment:- 01/05/2012

“We apologise to anyone who has been surprised by the brief ‘thuds’ resulting from our geo-physical survey across Fylde, currently operating around Elswick, Singleton and surrounding areas.

Before the survey started we posted tens of thousands of leaflets across the area and met hundreds of local people at our recent public information sessions to let people know of our survey. Following discussions with residents and community representatives last week we are aware that there is more we should do to notify people at a very local level and explain what to expect in detail.

This week we have drafted in a further half dozen staff members (all local to the Fylde Peninsula) to deliver letters around the areas where we’re working and ensure that local people know that work is due to happen over the next two to three days.

If people have any problems or concerns they’re welcome to contact us on our community information line on 0800 170 1115.

The use of small charges during the survey are subject to strict stand-off distances for nearby properties designed to avoid any damage. If people believe that any minor damage has resulted from any of our operations, we will investigate. If necessary, we will appoint an independent surveyor to provide an assessment. We want to be a good neighbour and if our work genuinely does cause a problem we want to be able to put it right as soon as possible.”

Preese Hall Water Trials- from the Environment Agency

Over the next few weeks, Cuadrilla Resources will be undertaking some tests on flowback* water from their site in Preese Hall, Singleton, Fylde, Lancashire.

These tests will help to establish how and where Cuadrilla could dispose of the water from the hydraulic fracturing operations should ministers give approval for them to continue the operations.

Cuadrilla have chosen a number of waste disposal sites which are regulated by the Environment Agency to receive and treat industrial waste. During these trials, we will closely monitor both Cuadrilla and the sites which will be accepting the water for testing.

As the volume of water being treated is small (less than 100 cubic meters) the flowback water is being treated at the regulated sites under an exemption. By working with Cuadrilla and the industry, the Environment Agency will ensure that the trials provide effective protection of the environment.

The information which Cuadrilla Resources obtain during the trials will allow them to make a formal application to the Environment Agency in the coming weeks for a permit, and establish a safe and sustainable long-term solution for the disposal of the flowback water. When and if the company apply for a permit the Environment Agency will be consulting with local people for comments.

* What is flowback water?

Between 20-40% of the water that is used in hydraulic fracturing returns to the surface, and is called ‘flowback water’. This flowback water contains small amounts of naturally occurring radioactive material (NORM), which it picks up from the rock formations several thousand feet below the surface. The amount of radioactivity are very low, comparable to thise found in rocks encountered in every day life.