What are my rights as a passenger?
When you hire a taxi or pre-book a private hire vehicle you have certain rights. These are:
- The driver must only charge the fare that is shown on the meter unless the fare is agreed before the journey of commences.
- The driver must comply with your instructions as to route etc.
- The driver must take you to your destination by the shortest possible route.
- The driver must not allow other passengers to share the vehicle without your agreement.
- When requested, the driver should assist in loading and unloading luggage and should also carry it to or from a house, station or place where the passengers are taken up or set down.
In case of complaint :
- Check fare shown on meter
- Note the driver’s badge number
- Note the vehicle licence plate number
- Note time, date and place
- Contact the Licensing Section (see below).
