Charter for Homeless People
Fylde Borough Council, in partnership with Face To Face YMCA and New Fylde Housing, has developed a new housing advice and homelessness service.
Fylde Borough Council, in partnership with Face To Face YMCA and New Fylde Housing, has developed a new housing advice and homelessness service. Our aim is to provide an efficient quality service to all the people of the borough. This service is located at the Fylde Direct One Stop Shop in St Anne's.
We believe in being open about the services we provide and that is why we have produced this homelessness charter. We also need to hear from you about how you think we can raise our standards even further. Our contact details are listed below should you wish to comment on the service we provide.
We have a Housing Advice Officer who is available to give advice to any member of the public regarding assistance with a housing matter and a Homelessness Officer who will be able to assist anyone who is currently homeless or threatened with becoming homeless.
WHAT YOU CAN EXPECT FROM US
- Friendly, helpful and polite staff
- A private interview within 3 days, sooner in an emergency
- A home visit where necessary
- We will respond to your letters and contacts within 5 working days
- A written decision within 33 working days unless exceptional circumstances apply – in 50% of cases we will make a decision within 20 working days.
- We will keep you informed at all times on the progress of your application
- The use of B&B accommodation will be minimised and the length of time spent in temporary accommodation will be as short as possible.
- Helpful and accurate advice
- Common sense solutions
- An out of hours emergency service is available – ring 01253 642111
WHAT WE NEED FROM YOU
To help us provide the best possible service for our customer we ask that you:
- Provide the information we need as soon as possible
- Where possible, make an appointment and let us know if you cannot make an appointment.
- Tell us about any changes to your circumstances.
- Be polite and courteous.
HOW TO CONTACT US
Please email housing@fylde.gov.uk
Alternatively, you can write to:
Fylde Borough Council
Housing Services
Town Hall
Lytham St Anne's
FY8 1LW
EMERGENCY OUT OF HOURS TEL: 01253 642111
If you are not satisfied with the service you have received, please talk to the member of staff involved first. If they are unable to put your problem right, you can follow the official complaints procedure.
Useful Contacts
New Fylde Housing
Warwick House
Kilnhouse Lane
St Anne's
FY8 3DU
Tel: (01253) 642000
Face to Face YMCA
Homelessness Project The Paterson Centre
75 St Albans Rd St Annes FY8 1TB
Tel: (01253) 720270
We need you to tell us how you think we can raise our standards even further. If you would like to be sent a large print copy of the Charter or a copy in a language other than English, please email
