- Tell us Once
Report a death and tell multiple agencies at the same time.
What is ‘Tell Us Once’
When someone dies, it can be a stressful and upsetting time. As well as coping with the emotional distress that a death may bring, you will need to notify a number of different government departments and organisations. These could include adult services, income support, libraries, driver and vehicle licensing agencies and passport services for example.
In Fylde, a service called ‘Tell Us Once’ is available which makes it easier for you to do this.
Tell Us Once reduces the amount of time you need to spend contacting these government departments and organisations because you provide all the information at a single point of contact.
How does it work?
First the death needs to be registered and a death certificate issued.
Once the death has been registered you then need to contact us so we can take some details and let everyone else know to save you having to contact them.
- By telephone – If you would like to speak to someone on the phone, please call the Department for Work and Pensions on 0800 085 7308. The lines are open Monday to Friday between 8am and 8pm. This number is free to call from a BT landline, but other providers, including mobile phone providers, may charge you. If you don’t speak English, call us on 0800 085 7308 and one of our advisers and an interpreter will call you back.
- In person – If you would like to come and talk to an advisor visit Fylde Direct, The Public Offices, 292 Clifton Drive South, St Annes, Lancashire, FY8 1LH. Our office is open Monday, Tuesday, Thursday between 8:30am and 5pm, Wednesday 9am and 5pm and Friday between 8:30am and 4:30pm.
Information you will need to use the service
We want to make sure we give the right information to any organisations we contact. So we will need the following information about the person who has died:
- their National Insurance number and date of birth
- details of any benefits or services they were receiving
- their death certificate
We may also ask you for information about:
- their next of kin
- any surviving husband, wife or civil partner
- anybody who is getting Child Benefit on their behalf
- the person dealing with their estate
You must obtain the agreement of the persons listed above if you are going to provide us with information about them.
Who we can give information to
- Department for Work and Pensions (external link)
- The Pension Service (external link)
- Disability and Carers Service (external link)
- Jobcentre Plus (external link)
- HM Revenue & Customs (external link)
- Child Benefit (external link)
- Tax Credits (external link)
- Identity and Passport Service (external link)
We can also contact the following, if you ask us to:
- Housing Benefit
- Council Tax
- Blue badges
- Adult social care
- Children’s social care
- Collection of payment for council services
- Electoral services
- The DVLA
How we will treat the information you give us
We will treat all the information you give us securely. The organisations we give your information to will use it to update records; to end services, benefits and entitlements as appropriate; and to resolve any outstanding issues. They may use the information we give them in other ways, but only as the law allows.
Next of kin
If you are the next of kin you may be entitled to an increase in benefits, so please have your National Insurance number to hand when you contact us.
If you are not the next of kin, or the person who is dealing with the estate of the deceased, you can still use the service if you have the authority to act on their behalf.
Please remember that is still your responsibility to make sure any organisation that pays you a benefit has correct and up-to date information.