Advice (Housing Benefits and Council Tax Reduction)

Advice (Housing Benefits and Council Tax Reduction)

If you need help or advice on any matter relating to Housing Benefit or Council Tax Reduction then please do not hesitate to contact staff within the Benefits Service.


For advice on getting an estimate of what benefits (eg Income Support or Jobseeker’s Allowance) and tax credits you could get, find out information about claiming specific benefits, or to find out how your benefits would be affected by a change in circumstances (eg if you find work) the Government offer an online benefits adviser that can be found at the link below: (external link)

Personal visits

Please visit our Fylde Direct offices with private interview facilities available upon request.

Telephone enquiries

We have direct-dial telephone numbers for customers wishing to contact us by telephone.

01253 658 658


You may, of course, prefer to contact us by letter. Please address any correspondence to the Benefits Service, Fylde Borough Council, Town Hall, St Annes, FY8 1LW.

Although staff within the Benefits Service are always willing to offer any help and assistance on Housing Benefit and Council Tax Reduction matters, you can approach other organisations if you wish. The names, addresses, and telephone numbers of some organisations which you may find useful are shown below.

Age Concern (Lytham St Annes & Rural Fylde)
7 St Georges Road
St Annes
Tel:  01253  725563

Age Concern (Kirkham)
United reform Church
Mill Street

Citizens Advice Bureau
Council Offices,
5 Moor Street, Kirkham,
Preston PR4 2AU
Tel: 0300 330 1166

Welfare Rights Service
Lancaster, Wyre & Fylde Welfare Rights Team
Lancashire County Council
County Benefits Service
Fraser House
White Cross South Road

Tel: 0300 123 6739

Welfare Rights offer a call back within 5 working days and less if something is marked as "Urgent".

Welfare Rights Service deals with the whole range of queries relating to social security and local authority benefits including appeal representation.